Sign In

Managing Discussions

To manage posts in a community, you must be logged in and be a moderator or leader of that community.

To learn how to add, edit, or delete a post, visit the Share an Idea - Ask the Community page. But be sure to visit the best practices page first.

Topics:

Feature a Post

In a discussion forum, many different discussions across multiple categories might be going on simultaneously. As a moderator, you can select those discussions that are particularly useful, relevant, or important to community members and promote them to "Featured" status. Once marked as "featured", the discussion is included in the Featured Discussions view, which filters out all other discussions except those that are featured.

Go to the Share an Idea / Ask the Community page and click on the post that you would like to feature. Click the ellipsis below the post and choose "Mark as featured" from the context menu.

How to mark a post as Featured.

[back to top]

Remove Featured Status

Go to the Share an Idea / Ask the Community page and click on the post that you want removed from featured status. Click the ellipsis below the post and choose "Unmark as featured" from the context menu.

How to remove featured status from a post.

[back to top]

Find Featured Posts

Go to the Share an Idea / Ask the Community page. Click the ellipsis above the posts and choose to filter by "Featured".

How to filter by Featured posts.

[back to top]

Mark a Post as a Best Reply

When someone answers a question or post that the Moderator deems the best, the Moderator can than mark that as a best reply for all users to look to as the answer or solution.

To mark a reply as the best reply, navigate to the reply and click the ellipsis under the text. Select the Best Reply option from the context menu.

How to mark a Best Reply

[back to top]

Review Reported Posts

Before responding to a reported post, please review the best practices for handling such posts.

From any page, click the gear at the top right and choose “Site settings” from the context menu.

From any page, click the gear at the top right and choose Site Settings.

Then choose “Manage Reported Posts” from the Community Administration section.

From the Community Administration section, click Manage Reported Posts.

Choose “Review Reports” from the Moderation tab.

Choose to Review Reports to see why a post has been reported.

After reading the report, decide on the Moderation tab, click:

  • Edit Post if you want to edit the content of the post. The member's report can't be edited.
  • Delete Post if you decide the post content is inappropriate for the community. Any associated report content will also be deleted.
  • Dismiss Report if you decide the post content is appropriate for the community. Any associated report content will be deleted.

Read the report and then decide on the appropriate action to take.

[back to top]